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Email & Text Automation
The follow-up that never forgets.
Email and text journeys that reply in minutes, nurture leads while you sleep and bring past customers back, all connected to your CRM.
- Email journeys
- SMS & text
- CRM automation
- 50+Clients & projects supported
- 100+Campaigns & projects
- 10M+Ad spend managed
- Google · Meta · Microsoft · ZohoPlatform experience
Most leads don’t say no. They just never hear back.
A new enquiry, a first purchase and a customer who’s gone quiet each need a different message at a different moment. We map those moments, write the messages and automate the timing, so good follow-up happens every time, not just when someone remembers.
What’s included
Set it up properly. Let it keep working.
Strategy, writing and all the technical plumbing in between.
Journey mapping
Welcome, nurture, post-purchase and win-back moments, mapped end to end.
Segmentation
Contacts grouped by interest, behaviour and lifecycle stage. No more one-size-fits-all blasts.
Email campaigns
Clear, useful emails people actually open, each with one focused next step.
SMS journeys
Short, timely texts where they genuinely help: reminders, confirmations and quick follow-ups.
Automation & CRM
Triggers, fields and hand-offs connected across Zoho, HubSpot and the tools you already use.
Testing & optimization
Every journey tested before launch, then improved with real response data.
Straight talk
No fluff. Just what we’d tell you over coffee.
A few opinions we’ll share upfront, so you know how we think before you hire us.
- “Dear Customer” is a polite way of saying “we don’t know you.”
- A reply in five minutes beats a perfect reply tomorrow.
- Texts are personal. We use them sparingly, and only with permission.
How we work
How we build your journeys.
Four stages, with you in the loop at every one.
- 01
Map
Your customer journey, your data and the tools you already use.
- 02
Design
Messages written; triggers and segments defined.
- 03
Connect & test
Data flow, timing and stop rules checked end to end.
- 04
Improve
Review replies, bookings and conversions, then refine.
What we measure
Follow the journey. Measure what moves forward.
We agree on what success looks like for your business before anything launches, then report against that. Not vanity metrics.
Useful responses
Are contacts replying, booking or buying?
Journey conversions
Which messages move people forward?
List health
Are people staying subscribed and engaged?
Good questions
Before you ask…
The things people usually want to know before we get started.
Got a different question?Can you work with our existing CRM?
Very likely. We work with platforms like Zoho and HubSpot and start by reviewing what you already have before recommending any changes.
Can email and text work together?
Yes. Each channel gets a clear role, with timing and stop rules so nobody gets the same message twice.
Can we use our existing contact list?
Usually. We’ll check how contacts were collected and what they agreed to receive. Canada’s anti-spam law (CASL) is strict about consent, and we take it seriously.
What happens when someone replies?
We define the hand-off upfront (who gets notified, how fast and what the automation does next), so no reply falls through the cracks.
Works even better with
Your next move
Let’s make your follow-up unforgettable.
Tell us where you are today and where you want to go. We’ll tell you honestly how we’d get you there.
Get started